Refund policy

We offer a 30-day return policy from the date you received your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be returned in their original packaging, where applicable.

The cost of returning an item is the responsibility of the customer and will not be reimbursed as part of the refund, except where the item is faulty, damaged, or incorrect.

To initiate a return, please contact us within 30 days of receiving your order. Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account after it has been processed.

We are not responsible for items lost or damaged during return postage, so we recommend using a tracked delivery service and retaining proof of postage.

This returns policy does not affect your statutory rights as a consumer.

If you are unsatisfied with any of our products, please contact us on enquiries@airvive.co.uk. We will always try our best to resolve any problems.